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Your questions answered

Answers to Mt. Pleasant, NC’s Spa Service FAQs

Find the answers to your questions about our treatments and spa policies. Don’t see your question on the list? Reach out to our friendly team, and we’ll be happy to help you!

All appointments can be booked through this direct link here.

We are on both Facebook and Instagram, and we’d love to have you follow us! Join our online communities to see posts providing information on the products and services we use and learn how they can help you. We love to educate and empower our clients. Like we always say: our skincare results are 20% in-spa work and 80% what you do at home.

There is no need to wash your face beforehand, as we start all our facial services with a gentle double-cleanse to remove any makeup, dirt, and impurities.

Unless you are scheduled for a deep peel, you may shower and/or wash your face after the facial appointment with a gentle cleanser. If you have any questions or concerns, please contact our team.

All facials are scheduled for 60 minutes, with the exception of our Signature Facial 1, “The Works,” which is 90 minutes. When booking, we allot additional time before and after your appointment to allow for questions and to reset the room for the next client. Our goal is to ensure you never feel rushed when you are with us.

Results will vary among clients. However, most see an improvement after their first appointment.

All services and pricing can be found on our booking platform. You can also learn more about each of our services here.

We customize every appointment to suit the needs and goals of each client. This means that no matter what facial you choose, it will be appropriate for any skin type, including sensitive skin.

There can be a number of factors that contribute to sensitivity, and we will thoroughly go over your skin type and needs before we begin a treatment session. Many of our clients have told us that their skin isn’t sensitive anymore after using our services and products.

A combination of the right facial treatments and aesthetician-recommended products can treat these concerns.

Pigment caused by sun exposure, hormones, and/or inflammation can be tricky. Depending on the cause, regular facials plus the right product can make your skin more evenly toned.

We recommend making an appointment so we can set you on the right path to glowing, even-toned skin. The best, most important thing you can do to prevent any further pigment issues is to wear sunscreen.

Yes, and no. This natural form of Vitamin A is derived from fish and is more gentle than other Retin A products. DNA Vitamin A Serum will not inflame your skin or make it red/sensitive. It is not necessary for you to see your skin peeling for it to be an effective product. The cells are regenerating microscopically.

You can learn more about this product by visiting our online shop or by booking your appointment and meeting with a trained professional to determine if it’s right for you!

Testimonials

Mount Pleasant Loves Our Exceptional Level of Care

“This spa is beyond beautiful, relaxing, and the rooms are so inviting. I am so excited to book my deep tissue massage and pumpkin facial. Best customer service and it was great speaking to Mariah – she explained all of the questions I had.”

Lyanne

“She is such a sweet person. She is beautiful inside and out. She takes the time to get to know you. She listens to your concerns and helps address them. Michele helps calm any fears you might have about any service you get and is very responsive if you have questions after your treatment!”

Hannah

“The facility was gorgeous!! I love the designed space, the feel, and the comfort of it all. Mallory was wonderful! She was soft spoken, gentle and very accommodating to my current skin care requests. I really enjoyed my facial and cannot wait to visit the spa again.”

Shannon

“What an amazing experience! I so loved my “The Works” facial. Michele is absolutely the best! She is so friendly and kind and very knowledgeable and professional. She explained every step of the process and made the entire experience just wonderful. I felt relaxed and my skin looked incredible after the treatment. I 100% recommend her and I can’t wait to go back!”

Sabine

“I love the microcurrent facial. I am 54 years old with long-term sun damage, and I also have very loose and cracked eyelids. I am so pleased with my skin and eyelids since I’ve gotten the microcurrent facial treatments. Michele is the very best!!! I would not trust my face with anyone else.”

Jill

“Everyone here is so nice from the moment you walk in the door. Michele took such good care of me. It was so nice to relax.”

Kim

“Mallory was very professional and created an atmosphere of calmness and serenity throughout my treatment. She has a very gentle touch and I am looking forward to going back soon!”

Anne

“Michele is the best! I live in South Charlotte near lots of upscale spas but I gladly drive up to Concord to see Michele. My skin has cleared and her products have made my skin look healthy and glowing. I can’t recommend her enough!”

Alicia
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